1. Shipping Destinations
We ship to [list countries/regions you ship to]. If your country is not listed, please contact us at [Email Address] to see if we can arrange delivery.
2. Shipping Rates and Times
Domestic Shipping (within [Country Name]):
Standard Shipping: [X] business days - [Price]
Expedited Shipping: [X] business days - [Price]
Overnight Shipping: [X] business days - [Price]
International Shipping:
Standard Shipping: [X] business days - [Price]
Expedited Shipping: [X] business days - [Price]
Please note that shipping times are estimates and start from the date of shipping, not the date of order. Delivery times may vary due to carrier shipping practices, delivery location, and the items ordered.
3. Order Processing Time
All orders are processed within [X] business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
4. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [X] hours.
5. Customs, Duties, and Taxes
[Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
[Company Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policies
For international orders, please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
[Company Name] is not responsible for delays caused by the customs department in your country.
8. Incorrect Shipping Addresses
It is the responsibility of the customer to ensure that the shipping address provided is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at [Email Address].
9. Lost or Stolen Packages
[Company Name] is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.