1. Returns
Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-returnable Items: Certain items cannot be returned, including:Gift cards
Undergarments (for hygiene reasons)
Final sale items
2. How to Initiate a Return
To initiate a return, please contact our customer service at [info@vancros.com] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Processing: Once we receive your return, we will inspect the item and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Partial Refunds: Only partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
4. Exchanges
Eligibility: If you need to exchange an item for a different size or color, please contact us at [Email Address] to ensure we have the desired item in stock. Exchanges are subject to the same eligibility conditions as returns.
Processing: To exchange an item, you must first return the original item. Once the return is processed, a new order will be placed for the replacement item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Email Address] with details of the defect or damage. We will arrange for a replacement or refund at no additional cost to you.
6. Incorrect Items
If you receive an incorrect item, please contact us at [Email Address] with your order number and details of the incorrect item. We will provide instructions on how to return the incorrect item and ensure you receive the correct item promptly.
7. Refund and Exchange Timeline
Return Processing Time: [X] business days from the date we receive your return.
Refund Processing Time: [X] business days from the date your refund is approved.
Exchange Processing Time: [X] business days from the date we receive your return and confirm the desired item is in stock.